If the loss is confirmed, Zipster card holder should immediately report to Zipster support via email firstname.lastname@example.org for permanent deactivation to prevent abuse of the Zipster card by 3rd party. The card loss reporting is to be made via Zipster app with the following steps:
- Go to profile page > Take a screenshot of your profile page.
- Click ‘Help us to improve’ > Select ‘Others’ in drop down list.
- Insert ‘Card lost’ in Subject and Description.
- Attached your screenshot and click on the right top corner ‘Arrow’ to submit.
Shall any additional public transport fares being charged to card holder’s Zipster e-wallet after card is lost, trip fares will be charged up to the point of time where Zipster card is being blacklisted, which typically take up to three (3) working days after report is made. More details is available in Zipster Card T&C.